We offer a 30-day warranty on all products from the date of delivery. This warranty covers manufacturer defects only. It does not cover damage caused by misuse, accidental damage, normal wear and tear, or improper handling.

To make a claim, please contact us at siffatghyoor425@gmail.com

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in resalable condition. Returns due to change of mind or incorrect size/color are accepted, but the customer is responsible for return shipping. If your item arrives damaged or defective, we will gladly provide a replacement or issue a full refund at no extra cost.

We offer reliable and timely shipping to ensure your order reaches you as quickly and safely as possible. Once your order is placed, it will typically be processed within 1–3 business days. After processing, standard delivery usually takes 7–15 business days, depending on your location and the shipping method selected at checkout. Some products may ship directly from our suppliers or warehouses, which can affect shipping times slightly.

1. What types of products do you sell?

We offer a wide range of home decor and floorwear items including:

• Handmade rugs & carpets
• Doormats & prayer mats
• Wall hangings & frames
• Decorative cushions & throws
• Lamps, vases, and more!

2. Are your rugs and carpets handmade or machine-made?

We offer both handmade and machine-made options. Product descriptions will clearly mention the type.

3. How do I place an order?

Simply browse our website or social media page, select your desired product, and click "Add to Cart" or "Message to Order" (WhatsApp/Instagram). Complete checkout and confirm your delivery details.

4. Do you offer custom-made products?

Yes! We can make custom-size rugs, name mats, and certain wall decor pieces. Contact us for custom requests.

5. How can I clean or maintain the rugs?

• Vacuum regularly to avoid dust build-up
• For stains, blot (don’t rub) with a damp cloth
• Professional cleaning is recommended for delicate items

6. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Bank transfers
• Easypaisa / JazzCash

7. What areas do you deliver to?

We deliver all across Pakistan. For remote areas, delivery time may be longer.

8. How long will my order take to arrive?

Delivery takes 3–5 working days in major cities and 5–7 days in remote areas.

9. What is your return or exchange policy?

• Returns are accepted within 3 days of delivery for damaged or incorrect items only
• Item must be unused and in original packaging
• Custom or made-to-order items are non-returnable

10. Can I cancel my order?

Orders can be cancelled within 12 hours of placing them. After dispatch, cancellation is not possible.

11. Is color or size variation possible?

Yes, slight variations may occur due to lighting, screen resolution, or handmade nature of products. Exact size can vary by ±1–2 inches.

12. Do you offer wholesale or bulk discounts?

Yes, we offer special rates for bulk orders. Please contact us directly for details

Contact: 00923005624123